Turning Divestment into Opportunity: Building an Operating Model for Future Growth
During a complex divestment, a utilities organisation chose not just to separate but to strengthen. With leadership committed to using the transition as a catalyst for improvement, we partnered with the business to redesign its operating model, streamline workflows, and create a clear, practical roadmap for operational excellence and sustainable growth.
Service
Sector
The Discovery Phase has laid the foundation for ongoing improvement and a more agile, customer-focused organisation.
The Challenge
Our utilities client, navigating a complex divestment, recognised the opportunity to transform its operations for future success. The leadership team saw an opportunity to address legacy processes, unclear responsibilities, and limited cross-team collaboration, which presented challenges to drive efficiency, enhance customer experience, and build a strong platform for further growth.
The Solution
We led a discovery project, meeting a broad range of team members and leaders across the departments. Together, we explored and captured pain points and opportunities, mapped future processes, and clarified roles and priorities. We developed a to-be organisational model across People, Roles, Processes, Ways of Working, Governance and Data. The approach was practical and phased, with a strong emphasis on ownership, collaboration, and data-driven decision making.
The Impact
The client now benefits from a clear roadmap for operational excellence and cost savings, with immediate improvements already underway. Team visibility, ownership, and collaboration have all increased, and significant cost-saving opportunities have been identified. Most importantly, the business is now better positioned to deliver outstanding customer service and support future growth. The Discovery Phase has laid the foundation for ongoing improvement and a more agile, customer-focused organisation.
.jpg){kind=spacer}
