Delivering Digital Transformation success in Life Sciences
Our client, a leading global life sciences business, had set out to modernise its operations, technology stack, and customer experience through a wide-reaching digital transformation programme. However, misalignment in delivery, weak governance, and challenges with supplier management stalled progress. In this case study, discover how we stepped in to reset the programme, delivering lasting value, growth, and renewed confidence across the business.
.jpg){kind=spacer}
Service
Sector
"Misalignment in delivery, weak governance, and challenges with supplier management stalled progress."
The Challenge
The client had embarked on an ambitious digital transformation programme which would bring about significant technology, operational and customer improvement. However, it was beset with schedule, supplier and sponsorship challenges and was eventually stopped.
The Solution
We partnered with the client team to reset the programme's governance and delivery management.
Key actions included:
Leadership Alignment: Ensured hands-on leadership from both operations and technology functions.
Technology Assurance: Leading effective platform selection and integration.
Confidence Building: Implementing outcome-focused delivery metrics to build trust and credibility across teams.
The Impact
Our reinvigoration of the programme resulted in over two years of successful delivery releases for multiple business divisions.
We simplified team structure and governance, enabling visibility and decision making at the right levels, significantly improving stakeholder perception and satisfaction in the programme’s objectives and results.
Ultimately the programme resulted in significant customer and revenue growth in the targeted sectors and an enduring delivery function.
