In this conversation, Pete Phillips, Senior Director at Lancia Consult, sits down with transformation specialist Damian Fisher to explore the practical realities of delivering transformation.
Drawing on more than two decades of experience leading complex transformation, change and delivery across organisations including Hargreaves Lansdown, Thames Water, Virgin Media and BT Wholesale, Damian shares what he has learned about making transformation work in practice.
Six practical perspectives on transformation
From establishing the right foundations to building lasting organisational capability, Pete and Damian explore some of the questions transformation leaders still face. Watch the conversation in full below.
1. Before you start: Three foundations for successful transformation
What should an organisation get right at the beginning of its transformation journey?
Why clarity on the destination matters, how to assess whether the organisation is genuinely ready, and the importance of aligning the right people and capabilities from the outset.
2. Getting the right people on the pitch
What skills and roles need to be in place from the outset?
How to think about the capabilities needed for the future state, and why strong business ownership, technical leadership and programme delivery are critical foundations for transformation.
3. Don’t copy and paste transformation
What would you do differently if you were starting again?
Why transformation approaches cannot simply be lifted from one organisation and applied to another, and the importance of adapting methods to culture, context and organisational history.
4. What AI changes, and what it doesn’t
Has the rise of AI changed what matters most intransformation?
How technology continues to reshape transformation, and whyleadership alignment, engagement and clarity of priorities remain fundamentalto delivering meaningful outcomes.
5. When transformation becomes busy rather than effective
How can leaders tell whether transformation is genuinelychanging the organisation?
Where organisations underestimate complexity, why ambitioncan become diluted, and the warning signs that transformation is creatingactivity rather than meaningful change.
6. When transformation becomes an organisational capability
Does transformation ever really finish?
How transformation moves from a defined programme intoembedded organisational capability, and why continuous improvement matters oncethe initial transformation “scaffolding” is removed.
Transformation that delivers lasting change
Across the conversation, one theme appears repeatedly: successful transformation is about much more than programmes, methodologies or technology.
It requires clarity about the destination, the right peopleand capabilities, aligned leadership, an approach suited to the organisation,and a relentless focus on whether change is creating meaningful outcomes.
At Lancia Consult, we work with organisations to strengthenhow transformation is designed, coordinated, and delivered, helping turnstrategic ambition into lasting organisational change.
Looking to strengthen how transformation is prioritised,governed and delivered? Speak to our transformation specialists to discuss how we can help build the structure, capability and focus needed to deliver lasting value.
