Working with stakeholders from the client's dispatch, warehouse, planning, and mobile field support teams, we scoped out, set up, and managed the delivery of the project.

An initial series of cross-functional workshops identified the client's warehouse operations requirements. These also helped flag pain points in the client's current ways of working and use of technology. Our consultants brought teams previously excluded from decision-making into the project – ensuring their input was valued and actioned.

Using our expertise in process engineering, we introduced opportunities for efficiency through technology. Acting as a bridge between the business and software engineering teams, we created user stories and managed the delivery of warehouse management system enhancements. We also implemented Process Street – a powerful, no-code way to manage recurring tasks – to better support the management of equipment maintenance.