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Blog: Is Your Transformation Delivering What You Promised?

By Robbie Adams, Director

On December 10th, we’re hosting a practical, insight-driven webinar on how to ensure transformation programmes deliver the outcomes leaders expect. It builds directly on the themes below, so if you’re navigating programme uncertainty, you can register here to join us.

We’ve all been there, right? Those Steering Committee meetings where everyone is nodding along, but deep down no one is entirely sure if the programme is truly on track.  

It’s a familiar scenario and it’s not just anecdotal. Research shows that nearly 70% of large-scale transformation programmes fail to achieve their intended outcomes. 1

Why does this happen?

Because transformation isn’t just about implementing technology. It’s about delivering measurable business value, sustaining change, and maintaining confidence across the organisation.  

For business leaders, the stakes couldn’t be higher: your board expects tangible results, your teams expect clarity, and your customers expect impact.  

Yet even the most carefully planned programmes can lose momentum. Costs rise, scope expands, and alignment between business and technology starts to blur. Before you know it, the original vision feels distant.  

Consider these questions:

  • Is your transformation programme on track to deliver the outcomes your board expects?  
  • Is your technology partner enabling success, or introducing complexity?  
  • Are rising costs aligned with the value you anticipated?  
  • Does the wider business truly understand the purpose and benefits of your transformation?
  • Has scope evolution shifted focus away from your original objectives?

If any of these sound familiar, you’re not alone. Transformation programmes are complex, and without the right checks, even strong programmes can drift off course.  

Turn Uncertainty into Clarity: Introducing Results365

At Lancia Consult, we use Results365 to provide an independent, unbiased evaluation of your programme’s progress and trajectory. This isn’t a superficial health check; it’s a structured assessment designed to restore clarity and control. Our framework examines seven critical dimensions:

  • Risk, Control & Governance: Confirm ownership, clarify governance, and assess risk management.  
  • Expertise & Experience: Ensure the right skills and resources are aligned to outstanding tasks.  
  • Sustaining the Change: Evaluate stakeholder engagement, communication, and training needs.  
  • Users & Customers: Validate delivery plans against promised business value.  
  • Leadership & Sponsorship: Confirm senior leadership commitment and sponsorship.  
  • Tangible Business Value: Revisit ROI and benefits to ensure they remain achievable.  
  • Suppliers & Partners: Assess the effectiveness and ROI of external partners.

If your transformation feels stuck, or if you simply want assurance that you’re on the right path, Results365 can help you regain confidence and deliver the outcomes your board expects.  

If you’d find it helpful, you can arrange a conversation with me or one of our directors to explore options and next steps for your transformation journey. Find out more about Results365 here.

If you’ve ever thought, "I think my transformation is going well", now is the time to turn that into "I’m confident that we're on track to deliver value".

This is a topic we will discuss in our upcoming webinar on December 10th. Sign up here to see how you can keep your most critical programmes on track.

Resources

1 https://www.mckinsey.com/capabilities/transformation/our-insights/common-pitfalls-in-transformations-a-conversation-with-jon-garcia

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