Six weeks to success: Customising CargoWise for a global logistics leader
Our client, a global leader in packaging and logistics solutions, aimed to implement a foundational version of the CargoWise platform at its new Singapore office within a six-week timeline. Discover how we customised the platform, key documents, and reports to meet our client’s specific needs, achieving a smooth transition and operational readiness in time for their go-live deadline.
Service
Sector
We work across the supply chain ecosystem with our CargoWise partnership - helping freight forwarders, shipping lines, cargo owners, and governments - to deliver enduring transformation.
The Challenge
Our client, a global leader in packaging and logistics solutions, faced an important operational milestone: launching its new Singapore office with the ability to support Ocean and Air freight capabilities within a tight six-week window.
Our client requested that we implement a foundational version of CargoWise, a comprehensive logistics management platform, to support their needs. Beyond freight forwarding capabilities, the solution also had to encompass essential supporting functions such as Accounting, ensuring seamless integration and compliance from day one.
The Solution
To meet the ambitious timeline and ensure a smooth go-live for our client’s Singapore office, a structured and collaborative approach was adopted. Key activities included:
· Discovery & Solution Design - Conducted in-depth discovery workshops with key stakeholders to gather requirements and design a solution that addressed both immediate operational needs and long-term scalability.
· System Configuration & Data Migration - Configured the CargoWise platform to support core functions, including Air and Sea Freight operations, as well as Accounting.
· Document Customisation - Tailored essential documents for client-specific needs.
· Reporting Enhancements - Developed custom reports to facilitate the export of transactional data to an external Accounting system, operational milestone tracking reports to provide visibility to key client accounts, and customer billing and financial reconciliation.
· Training & Enablement - Delivered comprehensive training programs for Operations, Finance, and IT teams, ensuring users were confident and capable in navigating the new system from launch.
The Impact
Within a short timeframe, our client successfully onboarded to the CargoWise platform and began operations at its Singapore office. The comprehensive training program resulted in a smooth transition for Operations, Finance, and IT users, with users demonstrating increased proficiency and confidence in using the new system. As a result, our client was able to maintain business continuity while laying a strong digital foundation for future growth in the region.
