A digitalisation function, whether as a standalone team or integrated into the wider IT department, offers businesses the opportunity to accelerate digital adoption across the organisation by providing tailored support to key initiatives. Ensuring the function is embedded successfully is often cited as a top priority by our clients.

It’s all too easy to think of digitalisation as a technology project. But the technology is the easy part. We understand that driving a truly successful digitalisation agenda relies on an organisation’s people and culture.

If a company’s people don’t have training – or belief – in new technology, it’s pointless. Digitalisation, specifically, uses tech to automate or speed up ways of working. This is only worth doing alongside an effectively designed process. A bad process can do more harm than good.

With this in mind, we partnered with the client’s C-Suite to design and establish the future processes, governance and operating model.