Target Operating Model

Companies must enhance customer experience, agility, and operational effectiveness in today's competitive landscape. However, disconnected efforts and isolated initiatives yield only temporary gains. Organisations need a next-generation operating model, integrating digital technologies and operational capabilities to thrive.

This target operating model, or blueprint, drives substantial advancements in revenue, customer experience, and cost efficiency. Without a target operating model, businesses face limited progress, inefficiency, heightened competition, and missed opportunities. Conversely, a well-defined operating model unlocks their potential for success in a complex business environment.

Lancia Consult Services


How we can help your business

  • Current state assessment - Understand your business, strategic objectives, and challenges. Evaluate your current operating model and identify areas for improvement. Develop principles aligned with business strategy for the target operating model design.
  • Target operating model design - Identifying process improvement opportunities across the value chain. Define the technology landscape and required capabilities. Develop the target organisational structure.
  • Roadmap for transformation - Define workstreams, milestones, and timelines for achieving the target state. Establish reporting and tracking mechanisms for project execution. Identify project risks, potential impact, and mitigation strategies.


Problems we can solve

Our expertise and experience in target operating model development and implementation addresses typical challenges like:  

  • Organisations need help to deliver seamless experiences to customers, partners, and employees, leading to dissatisfaction, lower productivity, and missed growth opportunities.
  • The absence of a defined target operating model results in redundant processes, siloed functions, and inefficient workflows, hampering productivity and throughput and impacting service and product quality.
  • Organisations face difficulties in achieving optimal cost efficiency, leading to higher expenses, lower profitability, and reduced competitiveness in the industry.
  • Organisations' inability to adapt swiftly to market dynamics and changing business needs limits their responsiveness to opportunities and threats.

Section heading

No items found.
Lancia ConsultLancia Consult

Case study

We have the power & energy to transform

In 2022 we delivered bespoke services to Tulip PLC in a way like never seen before.

View case study

Our latest insights

No items found.

Work with us

We’re always ready to discuss how our industry expertise and consulting services can work for you. Get in touch to find out more.

Your message has been submitted.
We will get back to you within 24-48 hours.
Oops! Something went wrong.

Get in touch today

Contact us