Service Management Design & Vendor Selection

Global Logistics Company

  • CHALLENGE

    Our client needed to drive significant cost and service improvements within their global Warehouse Management Application services worldwide.

  • EXECUTION

    LanciaConsult defined, developed, and delivered a transformational Application Management RFP to select a single support partner. The work included a rebuild of the commercial model, vendor assessment, and support with the final commercial negotiations

  • OUTCOME

    Delivered a single vendor model with a strong technology focus, providing greater flexibility and responsiveness. The new service model delivered an immediate 40% reduction in price per ticket, a 75% reduction in development costs, and an overall annual cost reduction of ~30%.

Strong collaboration, innovative service design, and mature vendor selection enables great results.— Jeffrey Cronkshaw, Group Managing Director